Privacy Policy

Who this policy applies to

This policy applies to personal information we collect from website visitors, prospective clients, clients, suppliers, partners and people who contact us.

The personal information we collect

Depending on how you interact with us, we may collect:

• your name, job title, organisation, email address, telephone number and other contact details
• information you provide through an enquiry, contact form, booking request, event registration or other correspondence
• information about your business challenge, project requirements or interest in our services
• information needed to deliver or administer our services, manage a business relationship, or meet legal and professional obligations
• website and device information, such as IP address, browser type, pages visited, referring site, and cookie or similar technology data, where those technologies are in use.

Please do not provide sensitive information through our website unless we ask for it and explain why it is needed.

How we collect personal information

We collect personal information directly from you when you contact us, submit a form, subscribe to communications, request information, engage our services or otherwise correspond with us.

We may also collect information from publicly available sources, our clients, partners, professional advisers and service providers where this is reasonably necessary for our business activities and permitted by law.

Why we collect, hold, use and disclose it

We use personal information to:

• respond to enquiries and provide requested information or services
• assess opportunities to work together and manage client, supplier and partner relationships
• operate, protect and improve our website, services and business operations
• send relevant updates, insights or invitations where permitted, and honour opt-out requests
• meet legal, regulatory, professional and record-keeping obligations
• investigate or manage complaints, security incidents or disputes.

We will not use or disclose personal information for an unrelated purpose unless you consent, it is permitted or required by law, or another exception under the Privacy Act applies.

AI-assisted website interactions

If you choose to use an AI-enabled website feature, such as the Xperiens Digital Solution Finder, the information you enter may be processed to generate a response or recommendation. Please do not include confidential, sensitive or personal information that is not necessary for your enquiry.

We will clearly identify AI-enabled interactions and provide an appropriate notice at the point of collection. We will not use your conversation content to train public AI models unless we clearly tell you and obtain any consent required by law.

Cookies and similar technologies

Our website may use cookies and similar technologies to support essential functionality, understand website use and improve performance. Where required, we will provide a cookie notice and choices about non-essential cookies.

You can control cookies through your browser settings. Disabling cookies may affect some website features.

Who we may disclose information to

We may disclose personal information to trusted service providers and advisers who help us operate our website and business, including hosting, communications, customer relationship management, analytics, IT security, professional advisory and payment services.

We require service providers to handle personal information appropriately and only for authorised purposes. We may also disclose information where required or authorised by law, or to protect our rights, property or safety.

Overseas disclosure

Some service providers may store or process personal information outside Australia. Where we disclose personal information overseas, we will take reasonable steps to ensure the recipient handles it in a manner consistent with the Australian Privacy Principles, unless an exception applies.

How we protect and retain information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. These steps may include access controls, secure systems, appropriate contractual safeguards and staff or supplier controls.

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, or as required by law. When it is no longer needed, we will take reasonable steps to destroy or de-identify it.

No method of transmission or storage is completely secure. If we become aware of an eligible data breach, we will respond in accordance with applicable law, including the Notifiable Data Breaches scheme.

Access and correction

You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, contact us using the details below. We may need to verify your identity and, in limited circumstances permitted by law, may decline a request or charge a reasonable administrative fee. If we do so, we will explain why.

Marketing choices

You can opt out of marketing communications at any time by using the unsubscribe link in the message or contacting us. We may still send essential service or administrative communications.

Questions and complaints

For questions, access or correction requests, or privacy complaints, contact:

Privacy Contact
Xperiens Digital
Email: admin@xperiens.com.au

We will acknowledge and investigate a complaint within a reasonable time and aim to resolve it fairly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time to reflect changes to our practices, services or legal obligations. The latest version will be available on our website, with the updated date shown at the top of the page.